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Flat Tail Shop

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About

Austin, TX

info@flattailshop.com

Returns & Shipping Overview

At Flat Tail Shop, we want you to receive your order in excellent condition.

Returns

We do not accept returns, refunds, or exchanges for products that arrive as described and in working condition.

Defective Products

If your product arrives defective or does not function properly, please contact us. We will work with you to repair, replace, or otherwise resolve the issue.

Shipping Damage

Orders over $100 include shipping insurance. If your order arrives damaged during transit, contact us within 14 days of delivery with photos of the damage and packaging. We will assist with the insurance claim process and provide a replacement or other appropriate resolution.

Questions?

Please contact us at info@flattailshop.com and we'll be happy to help.

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